Return policy

Return Policy

At KidsDecorInc.com we value your business and want to make sure that you are completely satisfied with your purchase. We will return or exchange an item only if the item is in its original (re-saleable) condition and packaging. Please do not destroy the packing materials. To make a return, contact us within 10 days of receipt by email at info@kidsdecorinc.com or by phone at 1-866-568-7979. We will then provide you with a Return Authorization Number and the address to which you should ship the item.

Please note the following conditions:

All sale items are final sale.

A restocking fee of up to 25% may be applied to certain products. If applicable, we will advise you of this fee when your Return Authorization Number is supplied.

Customers are responsible for the shipping costs associated with returning or exchanging the item, unless the item was defective, damaged, or incorrect.

Your credit card or PayPal account will be credited the amount of the purchase minus the shipping and handling fees paid and restocking fee (if applicable). If the item was included in a free shipping promotion, we will refund the total amount minus the applicable shipping and handling fees based upon the table listed on the shipping page. If you have any questions, please feel free to contact us at info@kidsdecorinc.com or 1-866-568-7979.

It is recommended that you send your returns via insured mail to protect your items from damage or loss.

Custom Order Return Policy

In order to cancel a custom order you must notify us within 48 hours of your wish to cancel. After 48 hours a custom item order will be considered to be "in production" and cannot be canceled. Custom order items will be noted as such in the product's description.

Returns or exchanges will not be accepted on custom order items except in the case of a damaged or defective product or incorrect order. Please check your order very carefully at checkout and again upon receipt. If a custom order is eligible for return based upon above conditions, please contact us within 5 days at info@kidsdecorinc.com or 1-866-568-7979.